Terms of service
Last updated 10 November 2026
These terms are the agreement between Keepando and the business that uses the Keepando bookkeeping service. Please read them before you create an account. By using Keepando you agree to them.
1. About these terms
These terms use the following words:
- "Keepando", "we" and "us" mean the provider of the Keepando service.
- "You" means the business that opens or uses a Keepando company, and anyone using Keepando on its behalf.
- "Your records" means the data, files and decisions you put into Keepando.
If you accept these terms for a company, you confirm that you are allowed to bind it. Keepando is a service for businesses, so you use it as a business and not as a consumer.
2. The service
Keepando helps you keep your books:
- it connects to your Shopify store and imports sales, refunds and payouts;
- it imports bank statements and invoices;
- it links related records;
- it highlights what needs a decision;
- it prepares tax-return and profit-and-loss figures from the records, rules and decisions you have confirmed.
We may improve, change or stop features over time. If a change materially reduces what you rely on, we will tell you in advance.
3. Keepando is not your accountant
Keepando is a tool. It does not give accounting, tax, legal or financial advice. It does not know the tax rules that apply to you, and it does not file returns with any tax authority. The figures it prepares depend on the records you import, the rules you or your assistant set, and the decisions you make, for example whether the tax on an invoice is reclaimable.
You are responsible for:
- checking your figures before you rely on them;
- the returns you file;
- keeping the accounting records the law requires.
Where you are unsure, ask a qualified accountant or tax adviser.
4. Your account
- Give accurate details. Keep your password and recovery codes safe. We recommend turning on two-factor sign-in.
- You are responsible for what happens under your account and for the people you give access to. This includes the accountants you invite, the AI assistants you connect and the access tokens you create. Remove access that is no longer needed.
- Tell us at once at info@keepando.com if you think someone has accessed your account without permission.
5. Connecting your shop
When you connect a Shopify store, you authorise Keepando to read the orders, refunds, payouts and related data it needs, for as long as the store stays connected. Keepando does not change your store. Your use of Shopify remains under your agreement with Shopify. Keepando is not responsible for Shopify's service or for data that Shopify supplies incorrectly. You can disconnect at any time.
6. AI assistants
You can connect an AI assistant of your choice to a company you own: you sign in to Keepando and approve it. The assistant acts on your behalf. It reads that company's records and proposes changes. It can only apply them when you have turned that on and agreed to them.
The assistant is provided by a third party under your own agreement with it. Keepando is not responsible for that provider's service, what it does with data you share with it, or the accuracy of its suggestions.
7. Your records
Your records remain yours. You give us permission to store, process and display them only as needed to provide and secure the service, and to support you when you ask us to. You can export your records as CSV at any time.
You must have the right to put your records into Keepando. That includes any personal data about your customers, suppliers or others, and the notice or legal basis that data protection law requires. Do not upload content that is unlawful or that you are not allowed to share.
8. Data processing
When your records contain personal data, you are the controller and Keepando is your processor. This section is our data processing agreement under Article 28 of the GDPR. Keepando will:
- process that personal data only to provide the service and on your documented instructions. These terms and the way you use Keepando are those instructions. We will not process it otherwise unless the law requires it, and if it does, we will tell you unless the law forbids that;
- make sure the people who can access it are bound by confidentiality;
- keep it secure with appropriate technical and organisational measures. These are described in our privacy policy;
- use the sub-processors listed in the privacy policy, under written terms that protect the data at least as well as these. We will tell you at least 30 days before we add or replace one. If you object on reasonable grounds and we cannot address the objection, you may close your account;
- transfer personal data outside the European Economic Area only with a safeguard recognised by GDPR Chapter V;
- help you respond to requests from the people the data is about, and with security, breach notification and data protection impact assessments, as far as the service allows;
- tell you without undue delay after becoming aware of a personal data breach affecting your records;
- at the end of the service, delete your records as described in the privacy policy, after giving you the chance to export them, unless the law requires us to keep them;
- give you the information needed to show that we meet these obligations, and allow and contribute to reasonable audits. Audits are arranged with reasonable notice and at your cost.
The data processed is the personal data in the records you import, such as names, addresses, email addresses and transaction details. It concerns your customers, suppliers, employees and other contacts. It is processed for as long as you use Keepando.
9. Acceptable use
Do not:
- break the law with Keepando, or use it to deceive anyone, including tax authorities;
- try to access accounts, companies or data that are not yours;
- probe, overload or disrupt the service, or get around its limits or security;
- resell the service, or copy or reverse-engineer it, except as the law allows.
We may suspend access that puts the service, its users or their data at risk. Where we can, we will tell you first.
10. Fees
Keepando is currently provided without charge. If we introduce fees, we will tell you at least 30 days before they apply to you, and you can decide then whether to continue.
11. Availability and backups
We work to keep Keepando available and your records safe, and we keep backups. We cannot promise the service will be uninterrupted or error-free. Keep your own exports of records you cannot afford to lose, and keep the original documents you are legally required to retain.
12. Ending the service
You can stop using Keepando and ask us to close your account at any time by emailing info@keepando.com.
We may end these terms:
- with 30 days' notice;
- at once if you seriously or repeatedly break them.
Where possible, you will have the chance to export your records first.
13. Liability
Nothing in these terms limits liability that cannot be limited by law, such as liability for fraud, or for death or personal injury caused by negligence. Apart from that:
- Keepando is not liable for loss of profit, revenue, business or goodwill;
- Keepando is not liable for indirect or consequential loss;
- Keepando is not liable for loss caused by figures you relied on without checking them, or by returns you filed;
- Keepando's total liability under these terms in any 12 months is limited to the greater of the fees you paid in that period and €100.
14. Changes to these terms
We may update these terms. If a change is significant, we will tell you by email or in the app at least 30 days before it takes effect. If you keep using Keepando after that, you accept the new terms.
15. Law and disputes
These terms are governed by the law of Ireland. The courts of Ireland have exclusive jurisdiction over any dispute about them. We would always rather resolve a concern directly, so please write to us first.